CAPABILITIES

that serve to protect
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Specializing in

PEOPLE ANALYTICS  &  IDENTITY SERVICES

IT SUPPORT SERVICES

CONTACT CENTER OPERATION

OUR
EXPERIENCE

01

Continuous Evaluation for Department of Defense

Under our Enterprise Information Technology Support (EITS) Services I and II Blanket Purchase Agreement (BPA) with Defense Manpower Data Center (DMDC), we have worked on the Mirador effort, currently the DOD’s program of record for Continuous Evaluation, since its inception and pilot. Mirador provides the capability for the DoD to conduct Initial Investigations and Periodic Reinvestigations (PR).

03

Person, Entity & Supply Chain Trust

With a deep capability in people analytics and extensive experience in attributes of identity and risk factors, AO provides services to characterize risk and trust in individuals, entities, and entire supply chains.

05

IT Support Services

As a subcontractor to Deloitte on their Enterprise Management Information Technology Services (EMITS) contract, AO experts provide a full range of IT-related services and technical solutions that encompass:

  • enterprise-level system administration services

  • property accountability 

  • asset management operations

  • configuration management

  • change management 

  • incident management

  • knowledge management

  • project management

  • problem management

  • release management 

  • security management 

  • testing 

  • quality assurance

  • sustainment requirements of the Defense Manpower Data Center (DMDC) IT infrastructure

  • infrastructure design and deployment of new  

      system initiatives 

02

Identity Analysis
& Biometrics

Highlights of our experience in this area for Defense Manpower Data Center (DMDC), Office of Personnel Management (OPM) and others include: 

  • Established and run a facial recognition capability in support of NCIS and other Law Enforcement investigations across various Military Criminal Investigation Organizations (MCIOs) and the Intelligence Community. 

  • Provide support for sensitive issues of national security through the Intelligence and Investigations (I2) program.

  • Support OPM's requirement for identity verification services to align identity protection services to people affected by the cybersecurity breach in 2015.

04

Signature Reduction

AO’s expertise in attributes of identity allows us to provide identity disambiguation and related identity analysis and protection services. This experience allows AO to assist in enhancing Operational Security (OPSEC) and Personal Security (PERSEC) for cutting edge mission support.

06

Customer Contact
Center Operations

As a subcontractor, AO supports an Ability ONE contract providing Customer Contact Center operations for military personnel with questions about their benefits. AO supports multiple aspects of this project with over 40 personnel providing customer service,

data analysis, technology

systems management, and 

ServiceNOW system support.

TESTIMONIALS

“...thank your team for the hard work and great communication.... [AO was] thorough in their communication, touched base with me where necessary, and were on top of the nuances of what was needed... to do the approval.

Inspiritec

P.G.